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FREQUENTLY ASKED QUESTIONS

Do you have a question? you might find the answer below.

Quick links to answers:

QUESTIONS RELATING TO OUR SERVICE

I have never put my art/photography for sale as I do not have the confidence to do it. How can you help with this?

The first step in your creative journey is to believe in yourself. You will never know if you never try.

Art and photography is subjective meaning everyone sees something different in your work.

1create will assist you by removing the headache of setting up your own webstore to sell your work so you can focus on creating.

Here’s how we can help:

1. We will help and guide you with your account setup (including your webstore).
2. Provide you with hints and tips on getting the most out of your account.
3. Promote your professional creative profile across all our assets.
4. Promote your work and events. Again, across all our assets.
5. Take care of order fulfilment including order processing, production, packaging and shipping to customers worldwide.

Being part of 1create also means you will get support from fellow artists within the 1create community.

What is 1create all about?

1create is a platform for creatives to showcase their talent, allowing them to:

1.) market their creativity
2.) showcase their talent
3.) sell their work and
4.) share their passions.

It was born out of a common frustration creatives have and developed by creatives for creatives.

Why 1create was created

We believe creatives should be able to earn a living doing what they love.

When people go to work or sell products they expect to be paid for their time, expertise and costs.

Why should it be any different for creatives?

You are creating something many people are unable to but want and you should get paid when you invest in yourself. It takes time and effort to create, using your expertise, creative mind and buying supplies costs money.

It’s only fair and makes perfect sense to reward this talent and amazing creations in monetary terms. Our goal is to match creatives with buyers that understand this.

What you get when you sign up:

• A Professional Creative Profile to showcase who you are and what you do
• A Webstore to sell your creative products – including prints, t-shirts and other merchandise
  (we take care of everything from production to order fulfilment)
• Access to the 1create ticket office to add your own creative events (free and paid events)
• Access to member only deals and more.

What is your offer? (what you get when you sign up)

• A Professional Creative Profile to showcase who you are and what you do
• A Webstore to sell your creative products – including prints, t-shirts and other merchandise
  (we take care of everything from production to order fulfilment)
• Access to the 1create ticket office to add your own creative events (free and paid events)
• Access to member only deals, comptetitions and more.

How many images can i display?

You can display up to 12 images at any given time.

However you can rotate or change these images once a month.

Although we say only 12 images these images will be turned into multiple products that include:

• Prints with the following variations:
• 3 different size options (small, medium and large)
• 3 different finishes (Boxed Canvas effect, Framed in black or white contemporary frame or printed on Premium Aluminium).
• T-Shirts with different colour and size options
• Greeting cards in 2 size options
• and other product ranges to be introduced

Who chooses the prices?

We do not take a percentage based on the value of your work but have a minimum price for all the items produced.

Therefore, if you wish to price your art prints at a higher price point the additional profit is yours (our pricing has been set based on our own extensive research).

However, the additional products have a set price (T-shirts, hoodies, greeting cards etc)

What is the range of prices per print?

Customers can buy the following print products of your work:

Please Note: Pricing is reviewed regularly and may change but we will inform you of any changes.

What is the percentage for the artist per painting?

We do not take a percentage based on the value of your work but have a minimum price for all the items produced.

Therefore, if you wish to price your art prints at a higher price point the additional profit is yours.

EXAMPLE: When a customer buys a small boxed canvas effect print you get £25.57 profit.

How much do you take from each sale?

We do not take a percentage based on the value of your work but have a minimum price for all the items produced.

Our costs and margins are covered within that minimum pricing that includes your profit.

For Example: When a customer buys a small boxed canvas effect print you get £25.57 profit.

We take care of the following within that price:

• Ensuring we take safe and secure payments from customers
• printing
• preparing
• packaging
• door to door shipping (internationally)
• providing customer support for your customers
• sending you your profits safely and securely (There is no outlay for you. All you collect are your profits).

Do you sell internationally?

Yes.

We work with trusted shipping partners that ship to over 200 countries world wide.

What happens when someone buys my work?

We do the following:

• Take safe and secure payments from customers
• print
• prepare
• package (includes fixtures and fittings)
• deliver door to door (internationally)
• provided customer support for your customers
• send you your profits safely and securely (There is no outlay for you. All you collect are your profits).

So your customers can enjoy your work. Straight from the Box to their Wall.

What type of prints & frames will be available?

Each image/artwork will be transformed into a number of products. In relation to prints these will have the following options:

* Boxed Canvas Effect (Most popular as durable and excellent for shipping)

* High quality prints, on acid free mount board finished with a contemporary frame in black or white

* Prints on Aluminium (Premium product)

All of the above are available in 3 different size options (small, medium and large).

QUESTIONS ABOUT INTELLECTUAL PROPERTY

Is my work protected on your website?

This is something we take very seriously at 1create limited.

We work hard to protect your work on the website employing a number of different approaches such as no right click so people can not copy straight from the website, no download options for images and are also registered with the Digital Millennium Copyright Act (DMCA) which we also advise our members to do as well.

Further to that all members are required to agree to very specific Terms and Conditions that also cover intellectual property and copyright. Each piece of artwork must be accompanied with a signed Certificate of Authenticity by the artist that produced the work.

If members are seen to breech this agreement (particularly the Intellectual Property sections) they will be passed on to the relevant authorities and pursued with the full extent of the law. We also implore you as an artist to take your own steps to protect your own intellectual property as we all have to work together to protect this. You must ensure that you have all the relevant licenses to sell your work if you have given the rights to another party and agree to indemnify 1create limited if you fail to do so.

Why do I need to sign a certificate of authenticity?

To provide evidence to the purchaser that you are the originator of the work.

To protect you and your work from copyright infringement as this validates you as the originator of the work. Anyone else claiming to have bought your work via your webstore on 1create.co.uk will have to produce this certificate (as well as other criteria) to prove it.

Do customers receive a copy of certificate of authenticity?

Yes.

A certificate will be affixed to the print Andy accompanying it on shipping.

QUESTIONS ABOUT SIGNING UP TO 1CREATE.CO.UK

How much does your service cost?

£52 a year.

Renewed Annually

No Monthly Fees

How do I sign up?

It’s easy. Simply visit 1create.co.uk/signup

1. Follow the steps on screen,
2. make your purchase (we accept debit/credit cards and you can also Pay using PayPal)
3. Receive your electronic confirmation

We will then walk you through setting up your Creative Profile.

If I sign up how long does it take to get my account?

Once you make you have signed up your you will have setup your login details and can access the website to update your address, email and password settings. You will also be able to use the ticket office and make product purchases.

With regards to your Creative Network Account you will have received a confirmation email for your membership and the next steps to follow.

The time it takes to have this fully setup depends on how quickly you complete the steps but most people are up and running within 72 hours when they follow the on-boarding steps provided.

I do not have a bank account but I want to sign up? How do I do it?

Unfortunately, you cannot signup to 1create.co.uk if you do not have a bank account, debit/credit card or PayPal.

This is necessary to take payments from you and to make profit payments to you.

OTHER QUESTIONS

If you have any other questions that may not have been answered above please feel free to Contact Us